Rental Policies

General Rules

• All drivers must be at least 21 years of age (25 for luxury and specialty vehicles).
• A valid driver's license is required and must be held for at least one year.
• The renter is responsible for all traffic violations and tolls incurred during the rental period.
• Smoking is strictly prohibited in all vehicles. A cleaning fee of $250 will be charged for violations.
• Pets are not allowed in vehicles unless prior arrangements have been made.
• Vehicles may not be taken outside the designated service area without prior approval.

Driver Requirements

• Primary driver must present a valid driver's license at pickup.
• International renters must provide a valid passport and International Driving Permit (if license is not in English).
• A credit card in the primary driver's name is required for the security deposit.
• Additional drivers must be registered and meet all driver requirements.
• Young driver surcharge applies to drivers under 25 years of age.

Fuel Policy

All vehicles are provided with a full tank of fuel and must be returned with a full tank.

• If the vehicle is returned with less fuel than provided, a refueling charge will apply.
• Refueling charges include the cost of fuel plus a service fee of $25.
• Fuel receipts from the rental period may be requested as verification.

Mileage Policy

Each vehicle rental includes a specified number of miles per day. Additional miles are charged at the rate indicated in your rental agreement.

• Standard rentals include 150-200 miles per day depending on vehicle category.
• Unlimited mileage packages are available for an additional fee.
• Extra mileage rates range from $0.20 to $0.50 per mile depending on vehicle category.

Late Return Policy

• A grace period of 30 minutes is allowed for returns.
• Returns up to 4 hours late will be charged at an hourly rate (daily rate ÷ 4).
• Returns more than 4 hours late will be charged for an additional full day.
• If you anticipate a late return, please contact us as soon as possible.

Damage & Liability

• Basic liability insurance is included with all rentals.
• The renter is responsible for any damage to the vehicle not covered by insurance.
• Optional Collision Damage Waiver (CDW) reduces your liability in case of damage.
• Any damage must be reported immediately and a police report may be required.
• The security deposit will be used to cover any damages or outstanding charges.

Cancellation & Refunds

• 48+ hours before pickup: Full refund
• 24-48 hours before pickup: 50% refund
• Less than 24 hours before pickup: No refund
• Refunds are processed within 5-7 business days.
• Modifications to existing bookings are subject to availability and rate differences.

No-Show Policy

If you do not pick up your vehicle within 2 hours of the scheduled pickup time without notifying us, your reservation will be considered a no-show. No-shows are charged the full rental amount with no refund. The reserved vehicle may be released to other customers.